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Frequently Asked Questions
Shipping your order
Yes, we ship all over the world. Shipping costs will apply, and for standard shipping will be added at checkout. We run discounts and promotions all year, so stay tuned!
After you have placed your order we will notify you about transportation matters. Our fragile items are always shipped with shipping partners that are specialized in arts and antiques. We will securely coordinate your transport and guide you through everything.
The delivery time varies based on your location and the fragility of your order. Typically, standard orders within Europe are processed and delivered within 5-7 business days. For overseas deliveries, the timeframe extends from 7-16 days. Specific delivery details will be outlined in your confirmation email. If your order deviates from the regular shipment schedule, you will receive notification promptly.
The shipping durations for larger antique items can fluctuate, primarily contingent on their sizes and weights. For items such as mirrors, most will be transported via air freight or specialized road transport. The anticipated arrival time is approximately 2-3 weeks from the date of your order, considering that wooden crates are often customized for many items.
Transporting Antiques - Custom shipping
Antiques and especially mirrors are of course very fragile objects. We have transported many antiques over the world. We pack all our items extremely well. When they are ready, they will be collected by one of our transport partners. The transport company will pack the items for a second time, for instance using wooden crates and making sure the items are totally prepared for their long journey. All our transport partners have a lot of experience with transporting fragile objects internationally
For many of the large antique items in our collection, including armoires, chandeliers and mirrors the prices on our website exclude crating, shipping and transport to your home and insurance. Excluded are all import duties as well.
Depending on your location and the size and weight of an item, we will provide you with a transportation quote, and you can decide whether you would like to proceed with the purchase.
For antiques exceeding 100 years old, import duties are frequently not applicable! Yeah! We will furnish an antiques statement along with all the requisite paperwork for customs, ensuring immediate clarity that the imported item is indeed an antique. Import duties, however, do apply to vintage items.
If there are import duties, these are in addition to, and not included in our prices. As a business we are obligated to declare all items as merchandise. We are not able to mark items as gifts.
An obstacle with transport outside Europe can be customs. Nothing to be worried about, because all the paperwork will already be done by us. As there are often no import duties for antiques older than 100 years, the process mostly goes smoothly and you will not need to do anything. However, when import duties are the case, it is possible that you, as the receiver, will need to contact the office or the local transport agent to arrange the delivery to your home and - if necessary - pay the import duties. Customs will only hold your item for a couple of days. Of course we will keep you up to date when your item will arrive and you need to do something. We will guide you through everything. In general it is all easy to arrange.
Before your order leaves for the journey (overseas) pictures will be taken of the item and the packaging. Might there be any damage then it will be clear that this has happened during transport and the insurance will take care of it. You don’t need to arrange insurance yourself. Insurance is always included in our transportation offers.
If for some reason there is damage or defects to your item, caused by shipping, please notify us immediately. Damage claims on shipped items must be made in general within 48 hours of package arrival. No claims can be made after 48 hours unfortunately. So please inspect your item as soon as possible!
What to do with damage?
1. Keep the packaging!
2. Send us pictures of both the packaging and the damage.
3. We will contact the transport company and they will contact the insurance company.
To provide peace of mind
Over the past few years, we have successfully exported numerous antiques and mirrors to various cities worldwide, including New York, San Francisco, Los Angeles, Dubai, Athens, Paris, London, Helsinki, and many others. All items reached their destinations securely and without any issues. Our confidence in the reliability of our transport companies is well-founded. We hold a deep appreciation for our mirrors and antiques, ensuring meticulous care during the restoration process. Rest assured, we would not choose this mode of transportation if it were not a secure and safe method.
Return Items
Before placing the order, please make sure that you have a clear view on what you are buying. If you have any doubts about the item, feel free to ask us for more pictures or information.
Please note that some items are sold “as is” and they cannot be returned.
Read more about our return policy here.
Other concerns?
We will make sure that all our items are provided with their measurements on our website. Most of our armoires and venetian chandeliers can be dismantled and as such will fit through all doorways, hallways and elevators.
When in doubt, please contact us prior to your order! When furniture items need to be assembled on location, we will send a manual with them to guide you.
In case of an assembling-urgency you can also zoom/facetime with us! (Or let your handyman do this). We will always find a solution for assembling your furniture.
Our company is based in the Netherlands and with our antiques we are part of the Dutch margin-scheme-tax. For you as a customer this means that the price on the invoice for antiques is what it is. There is no Dutch VAT for antique and vintage products.
Please note: this only accounts for our vintage and antique items. This does not account for new items such as candles for instance.
We update our website as often as possible, however all articles are sold on a first come, first served basis and it is possible for something to be sold and not indicated as so.
In-Store Pick-Ups are always possible and available Monday-Friday 11am-5pm at:
Wildschut Antiques
Eerste Looiersdwarsstraat 8BH
1016 VM Amsterdam
If you know you need to make a longer term storage arrangement at the time of purchase, please reach out to us to receive a storage fee invoice emailed to you upfront. We are happy to help you get your purchase into your home or its final destination as seamlessly and conveniently as possible!
Member of the trade?
I am an interior designer, can you place items on hold when I present them to my client(s)?
Exclusively for our interior design partners, we are happy to hold an item for you. Please also visit our Trade section.
I'm an interior designer or business and want to buy many more items from you, how does that work?
Please visit our Trade section.
Any other questions?
You can always contact us through our contact page! We will be happy to assist you.